Vendor Web-Enables Critical Business Tool with Remote Application Sharing

Performance Data’s RASS makes transition to Web easy and affordable

The Customer:

Based in southern Florida, this Independent Software Vendor (ISV) delivers productivity enhancements for customer service, contact management and help desk applications. With over 750 installations in 30 countries, the company’s core help desk application manages call center workflow performing customer service or help desk functions.

The Challenge:

After months of trying to program a custom solution, this ISV still encountered a variety of technical barriers, as well as end-users who were demanding access to their application through the Web. Faced with an immediate need to Web-enable their core application while retaining a familiar look and feel, the vendor selected Performance Data’s RASS.

The Solution:

Performance Data’s RASS web-enabled the help desk application - without the need to rewrite a single line of code. With the power and flexibility of RASS, the application now allows service organizations to manage calls and provide support to their users from any location in the world. RASS allows application users to control critical business processes over the Web from any remote location, over any type of Internet connection.

RASS’s ease of use, simple implementation, and ability to deliver the fully-functional help desk application client interface over the Web – instantly and securely - is a powerful competitive edge for this ISV. Web browser access to the application delivers full functionality, not just the most common functions. The power of RASS.